Returns

Return/Refund Policy

We offer a 30-day return period on all new items in their original packaging and the same new condition as you received them. Please return items in a separate shipping box as attaching the return label directly to the item's packaging isn't allowed. It cannot be returned if the product or its original packaging is damaged. If used items are sent back, we may charge a restocking fee at our discretion. 

Through our return portal, you will have the option to send the items back yourself or receive a return label from us. Small items and boots are $10, and oversized items are $25. Return label costs will be deducted from your product refund.

Use our returns portal to initiate any returns:

Exchanges

We do not offer direct exchanges. To exchange an item, please return it for a refund following our return policy, then place a new order for the desired item. 

If you have any questions, call us at 763-420-8981 or email Info@pioneermidwest.com